- Shipping & Returns
Shipping & Returns
Electronic Cigarettes and Accessories Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us and we will start the approval process.
ARKANSAS CUSTOMERS: Recently, your state passed ACT 1235. Because of this new law, we cannot ship ANY e-liquid products into Arkansas. This includes zero nicotine e-liquids. All other products (hardware) are allowed. If your order contains e-liquid, we will remove it without warning, issue a refund accordingly and ship any allowed items as normal.
UTAH CUSTOMERS: Recent changes in your state laws prohibit us from shipping vapor products to your state.
INDIANA CUSTOMERS: Recent changes in your state laws prohibit us from shipping e-liquid to your state.
Also, it is very important that your first and last name match USPS records. Due to USPS policy, they will not deliver packages that do not match their records. If your package is returned to us for this reason, you will need to resolve the issue with USPS and then pay for reshipping.
PLEASE MAKE SURE YOUR BILLING ADDRESS MATCHES THE ADDRESS THAT YOUR CREDIT CARD/BANK STATEMENT IS MAILED TO. WE ACTIVELY MONITOR ORDERS FOR FRAUD! IF YOUR ORDER INFORMATION TRIGGERS OUR FRAUD RULES, OR IS A HIGH VALUE, WE WILL ATTEMPT TO CONTACT YOU BY EMAIL FOR VERIFICATION. NON-MATCHING BILLING AND SHIPPING ADDRESSES ARE ONE OF OUR TRIGGERS. ORDERS HELD FOR VERIFICATION ARE NOT SUBJECT TO OUR 24-48 HOUR SHIPPING GUARANTEE. PLEASE MAKE SURE THE PHONE NUMBER YOU GIVE US IS A DAYTIME CONTACT PHONE NUMBER. IF THE NUMBER WE CALL IS DISCONNECTED OR INVALID, WE WILL AUTOMATICALLY CANCEL YOUR ORDER.